Shipping Policy
At Afsaneh Beauty, we strive to deliver your beauty and personal care products safely and on time. This Shipping Policy explains our shipping process, timelines, and conditions for orders placed within the United Arab Emirates.
Shipping Locations
We currently deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
International shipping may be introduced in the future and will be updated on our website accordingly.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
Dubai: 1–2 business days
Other Emirates: 2–4 business days
Delivery timelines may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be clearly displayed at checkout before order confirmation.
Free shipping offers, if any, will be subject to minimum order value and promotional terms.
Cash on Delivery (COD)
Cash on Delivery is available in selected locations within the UAE.
Additional COD charges may apply and will be shown at checkout.
Customers must provide accurate contact details to ensure successful delivery.
Delivery Partners
We work with trusted third-party courier partners to ensure secure and timely delivery of your orders.
Address Accuracy
Customers are responsible for providing correct and complete shipping information.
Afsaneh Beauty will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Failed or Delayed Deliveries
If delivery attempts fail due to customer unavailability or incorrect details, re-delivery charges may apply.
In case of extended delays, our support team will contact you for assistance.
Damaged Packages
If you receive a package that appears damaged:
Please notify us within 48 hours of delivery
Share clear photos or videos of the package and product
We will investigate and take appropriate action as per our return or replacement policy.
Order Tracking
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, depending on availability.
Contact Us
For shipping-related queries or assistance, please contact us:
Email: support@afsanehbeauty.com
Customer Support: Available during UAE business hours